Refund Policy

1. Refund Conditions

• • Refunds are possible within 7 days from payment date

• • To request a refund, send a request to email: teachsparkai@gmail.com

• • Request must include refund reason and transaction number

• • Refund is processed using the same payment method used for purchase

2. Cases When Refund is Not Possible

• • After 7-day period from payment date has expired

• • If more than 25% of the plan limit has been used

• • In case of platform terms of use violation

• • When using corporate plans (individual terms apply)

3. Refund Process

• • Refund request review — up to 3 business days

• • Refund processing — within 14 business days

• • Funds are returned to the card used for payment

• • User receives email confirmation of refund

4. Partial Refund

In case of partial service usage, refund may be partial, proportional to used resources. Final decision is made by TeachSpark administration.